Refund and Returns Policy
Effective Date: January 15, 2025

At Fishing Gear Shop, we strive to provide high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, this policy explains how you can request a refund or return.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and in their original packaging with all tags attached.
  • Proof of purchase, such as a receipt or order confirmation email, is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards and promotional items.
  • Clearance or final sale items.
  • Perishable goods or customized products.

3. Return Process

  1. Initiate a Return:
    Contact us at info@fishinggearshop.click with your order details and reason for return.

  2. Approval and Instructions:
    If your return is approved, we will provide instructions on how and where to send the item(s).

  3. Shipping Costs:

    • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
    • We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@fishinggearshop.click with photos of the damage and your order details.
  • We will replace the item or issue a full refund, including shipping costs.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact us at info@fishinggearshop.click for assistance.

8. Contact Us

For questions or concerns regarding this policy, reach out to us:

Thank you for choosing Fishing Gear Shop. We value your satisfaction and are here to assist with any issues regarding your purchase.